Payments And Refunds

APEX Pay top-ups and transfers are currently paused. For existing balances or transactions, contact +91 9494273763 with your transaction reference. Never send a PIN, OTP or full card details.

For supported payments, APEX verifies captured payment separately from service fulfillment. If service delivery is uncertain, do not pay again. A pending refund is not a completed refund. Your transaction status and provider reconciliation determine the next step.

Failed utility delivery is reviewed for refund; successful recharge or bill payment may not be reversible under provider rules. Cab cancellation and fare settlement follow the actual trip state. Refund processing time depends on the payment provider and your bank; contact support for the tracked status.

For purchases on linked stores or external matrimony sites, contact that provider under its own refund policy. APEX does not process those external purchases.